On Wednesday, 12/6/2023, Gradescope experienced a service incident. Our internal testing revealed latency issues in syncing the course roster and grades, affecting operations between 7:35 am and 10:27 am.

There was a Kaltura Service Interruption for Zoom Cloud Recording migration on 11/13/2023 at 2:00 pm that was restored at 6:25 pm. This affected Zoom Cloud Recordings migrating to My Media and Media Gallery. 

Poll Everywhere is deploying a new version of Poll Everywhere for Windows. Starting on Tuesday, October 17, 2023, from 12:30 - 2:32 PDT, users may have experienced issues logging in using Windows Version 4.0.0. 

W.W. Norton experienced an outage that started on Tuesday, October 2, 2023 at 3:49 PDT and ended on Wednesday, October 4, 2023 at 2:13 PDT. Some W.W. Norton users were unable to use annotation and highlight features in Norton Ebooks and Norton Illumine.

Kaltura experienced a widespread outage that started on Thursday, September 28, 2023 at 1:45pm PDT and ended on Thursday, September 28, 2023 at 3:35 pm PDT. This included videos on Pages, My Media, and course Media Galleries.

Canvas experienced issues with their “Chat with Canvas Support” service (available in the Help menu) on Wednesday, September 27, 2023. They closed down their chat service while a fix was being implemented.

Panopto experienced a service outage on Monday, September 25, 2023. During the outage, end users were unable to access the site, or view, edit, and upload new recordings.

Some MyUCLA users may have experienced issues with accessing Bruin Bill, Transcript, Registration Status, and other MyUCLA applications, including the Bruin Learn Course Manager and the TA Sites web apps on Friday, September 8, 2023.

iClicker Cloud's service partner, Pusher, experienced intermittent issues that affected users attempting to run polls or sessions. More specifically, the Cloud desktop may not have appeared to receive student votes.

Hypothesis and Canvas SpeedGrader experienced an outage on Thursday, August 24, 2023. The issue was resolved on the morning of Monday, August 28, 2023. Annotations made during this period will not display under your Canvas To Do list for your course and will not display in SpeedGrader unless the student has an annotation before or after Thursday, August 24, 2023 at 9am ET and Monday, August 28, 2023 at 11am ET.